FirstBank named Nigeria’s most customer friendly bank

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Nigeria’s most valuable bank Brand, First Bank of Nigeria Limited has emerged the Most Customer Friendly bank at the BusinessDay annual banking awards, 2016.

The Bank was also named the “Best Bank in Corporate Social Responsibility in Nigeria for the year 2016”. These announcements were made by the Award Committee at this year’s Business Day Annual Banking Awards, which held at the Eko Hotels over the weekend.

Having consistently created value for its customers and shareholders for over 122 years, FirstBank has remained at the vanguard of banking innovation, modernisation and business advancement while delivering secure, convenient, innovative banking products & services to over 10 million customers through its extensive branch network and diversified alternative channels.

Through the years, the Bank has consistently grown through ground breaking and historical events, maintaining its commitment to the growth and economic development of the Nigerian People and the nation at large.

FirstBank’s corporate responsibility and sustainability initiatives over the years have built capacity for budding entrepreneurs, driving community development, empowering business start-ups with requisite skills to build sustainable businesses in a corporately responsible manner as well as led the discourse on protecting the environment and conserving natural habitats.

Group Head, Marketing and Corporate Communications, First Bank of Nigeria Limited, Folake Ani-Mumuney, stated that “the awards are a testament to the FirstBank’s unwavering commitment to put customers first at the heart of its business in line with our ‘You First’ mantra. We will always deliver the ultimate ‘gold standard’ of value and excellence”.

“Our financial services knowledge and practices lead the market in ensuring that we understand our customers and surpass expectations to strive for a better way of delivering first-class service and experience”, she stated.

Eminent Nigerians at the event include, Akinwunmi Ambode, Governor of Lagos State, represented by former Lagos Deputy Governor, Femi Pedro. Others were President of Lagos Chamber of Commerce and Industry (LCCI) Mrs. Nike Akande, the Chartered Institute of Bankers (CIBN), CEOs of deposit money banks, mortgage banks, microfinance banks and leading stock broking firms.

In his welcome address, Frank Aigbogun, Publisher/CEO of BusinessDay, emphasized the need for a healthy competition among Nigerian banks and other institutions as this is the only way customers could get value for their money.

The Business Day’s Annual Banking Awards Programme which has become the banking industry’s benchmark for outstanding performance was introduced five years ago to recognise Nigerian banks and their officials who diligently managed their resources to attain a healthy balance between risk, safety and profitability.

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