Tecnotree, a Finnish-based global provider of digital transformation solutions for Communication Service Providers (CSPs) and Digital Service Providers (DSPs), has launched its digital transformation stack for enterprise and consumer businesses with MTN Ghana, one of Ghana’s leading telecommunications service providers with over 25.3 million subscribers. This B2B and B2C transformation provides the operator with rapid response capabilities, allowing it to meet enterprise market demand and deliver augmented customer experiences at a lower cost.
Tecnotree’s Digital Transformation Suite 5 product stack is TM Forum compliant and deploys a micro-services-based architecture with built-in features for price approvals and overriding, on-boarding and monitoring of cash flow orders via the Customer 360 view, and enabling self-care features for consumers and enterprises to manage their accounts, monitor onboarding, raise tickets, and service requests.
Furthermore, the Catalogue Driven Order Capture and Fulfilment processes provide the agility and flexibility required by the business to negotiate commercials and services with a faster time to market for MTN Ghana’s customers. With multi-experience bundled offerings for enterprises, Tecnotree Digital Transformation Suite 5 also triggers milestone-based billing for timely revenue recognition, allowing them to make more informed decisions with the help of Tecnotree’s Digital Business Operations Dashboard.
MTN Ghana’s Chief Information Officer, IBernard Acquah, stated, “We are delighted to partner with Tecnotree on our digital transformation journey.” MTN Ghana strives to provide consistent and positive customer experiences through faster service delivery in accordance with the increased digital demand and adoption in Ghana’s telecom market as a result of Tecnotree Digital Suite 5 implementation It will provide us with the necessary tools to be successful.
‘We have been successful in our journey toward the new digital services age.’
‘We are excited to announce MTN Ghana’s go live and proud to play a critical role in their transition to the digitization and advanced services.’ Tecnotree has successfully transformed their legacy Business Support Services with the help of best-in-class products and technology, enabling improved customer service and revenue growth. Our innovative solutions will assist MTN Ghana in meeting rapidly changing consumer requirements by rapidly developing new service offerings to meet the demands of 5G and IoT,’ said Padma Ravichander, CEO of Tecnotree Corporation.