The United Bank for Africa (UBA) Plc has earned the prestigious ISO\/IEC 20000-1: 2011 certification from the British Standards Institution (BSI).<\/p>\n
The certification which was awarded to UBA after a process and systems audit, recognizes businesses that are able to link and execute business and IT objectives effectively through the implementation and consistent maintenance of service management requirements.<\/p>\n
\u201cThis certification validates our commitment to delivering quality services, using the best in class technology and processes,\u201d said Phillips Oduoza GMD\/CEO UBA Plc. <\/p>\n
An ISO 20000 certification involves integrating all IT component services, processes and people into a single inter-operable and interdependent system via best practice standards, to ensure maximum realization of business objectives, resource optimization and continual improvement.<\/p>\n
Also speaking on the certification, Lanre Bamisebi, Chief Information Officer, UBA said it shows that UBA\u2019s IT Processes are mature and robust for speedy and effective service delivery.<\/p>\n
\u201cWith a customer base in excess of eight million, we are consistently investing in technology as a strategy to improve efficiency in service delivery and enhanced customer experience across all channels\u201d he stated. <\/p>\n
He assured that UBA will continue to successfully deliver value to its customers by adopting best practices that provide measurable performance improvements and reduce costs.<\/p>\n
As a highly diversified financial services institution and leading provider of innovative services and e-banking solutions across Africa, UBA is one of the largest financial institutions on the continent, with offices in New York, London and Paris and across 19 African countries.<\/p>\n
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