The Lagos State Office of Transformation, Creativity, and Innovation, which is supported by the Lagos State Government, has called for a review of the state’s service charter document for all Ministries, Departments, and Agencies.
At a celebration marking the 10th anniversary of the introduction of the service charter initiative into the state public service, the state’s head of service, Mr. Hakeem Muri-Okunola, made this call.
The Secretary of the Staff Housing Board, Mr. Abdulrafiu Fashola, who was representing Muri-Okunola at the ceremony, noted that the regular review was necessary due to the dynamic nature of service delivery.
He said, “It is imperative that the content of the service charter document be reviewed regularly for effectiveness and efficiency in service delivery. The dynamic nature of service delivery and the peculiarity of service delivery in the public sector provide the justifications for the proposed periodic review of its content.
“The service charter document had proven to be a document that is relevant for effective and efficient service delivery in Lagos State Public Service, and the initiative has been institutionalized to instill the culture of excellent service delivery across the government’s MDAs.”
To attain the best result of providing residents with excellent services, the Director-General of OTCI, Mr. Toba Otusanya, lauded the MDAs that embraced the service charter concept from its start ten years ago and urged other MDAs who are not yet chartered MDAs to do the same.
Awarding prizes to the Public Service Staff Development Centre and the Lagos State House of Assembly for exemplifying excellence in service delivery was the event’s high point.