Skye Bank Plc had continued to blaze the trail in service excellence as it attained three international standard organisation (ISO) certifications from the British Standard Institution.
The three certifications were the IT service management system which meets the requirements of ISO/IEC 20000-1:2011; information security management system which complies with the requirements of ISO/IEC 27001:2013; and the business continuity management system which complies with the requirements of ISO 22301:2012.
The IT security management system certification implies that the bank design, develop, deliver and improve its IT services to both its internal and external customers, while the information security management system means the security of all data transacted and stored in the bank.
Besides, the business continuity management system underlines the bank’s business continuity model in relation to critical financial services provided by the bank.
Speaking about the integrated management system certifications, the bank’s chairman, Tunde Ayeni said the certifications represented a major thrust of the bank’s philosophy of service excellence and its customer centric approach.
He restated the commitment of the bank to continually improve its services using modern technology for the benefit of its customers, adding that service innovation would be a major component of the bank’s value delivery to its customers.
The Group Managing Director/Chief Executive Officer of the bank, Timothy Oguntayo, described the certifications as a milestone towards achieving the vision of the bank of becoming a leading and first class commercial bank.
He also said the awards reflected the bank’s mission of providing excellent services to the customers using technology, noting that the acquisition of Mainstreet Bank had helped the bank to enhance the pursuit of international honours.
Oguntayo thanked the bank’s customers and dedicated the awards to them for their loyalty, patronage and dedication, promising that the bank’s service charter would be implemented to the letter for a pleasant customer experience.
The Deputy British High Commissioner to Nigeria who presented the awards, Ray Kyles, described Skye Bank as one of the few banks in the country to have satisfied the requirements of the British Standard Institute.
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